Our commitment is to deliver your orders efficiently, ensuring a seamless shopping experience right to your doorstep.
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Order Processing
As soon as you place your order, our team gets into action. We aim to process orders within 1-2 business days. Once we're ready to ship your product, you'll receive a confirmation email.
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Shipping Methods
We entrust your orders to dependable courier services, ensuring your Rocksolar products reach you safely. Depending on your location and the items ordered, we may use different shipping methods.
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Delivery Time
Your wait won't be long! With our products dispatched from local warehouses across the USA, we ensure quicker delivery times and minimal chances of damage during transit. Generally, our customers receive their purchases within 5-7 business days after processing.
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Shipping Fees and Free Delivery
Who doesn't love free shipping? At ROCKSOLAR, all orders above $100 are shipped free of charge! For orders under $100, shipping fees are calculated at checkout based on your location and order size.
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International Shipping
From the USA to the world - we ship to several countries. Do keep in mind, international orders might be subject to customs duties and taxes, depending on your location.
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Packaging
Our packing team takes special care to ensure your order is properly secured for its journey. Every item is packaged with the aim of arriving at your doorstep in perfect condition.
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Tracking Your Order
We keep you informed! Once your order is on its way, you'll receive a tracking number via email so you can monitor its progress.
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Back Orders
In the event an item is out of stock, we'll inform you promptly about the waiting period. Our goal is to ensure you get your desired Rocksolar product as soon as possible.
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PO Boxes
Please note, we require a full street address for delivery as we currently do not ship to PO boxes.
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Returns and Refunds
Got an issue? Don't worry. Visit our Returns and Refunds Policy page for guidance.